Overview

Title: (fluent English) Technical Support Engineer (remote, global)
Excited? Let’s see what it takes 💛
As a Technical Support Engineer, you’ll play a key role in ensuring customers successfully use our product and APIs:
Will be a plus:
Benefits and Perks:Requirements Section:Benefits Section:

Responsibilities:
  • Set up and configure our complex B2B product with advanced functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.);
  • Conduct demo calls to understand client business needs and deliver compelling product presentations;
  • Develop and lead client training sessions to ensure strong adoption and effective product usage;
  • Troubleshoot technical issues, including API requests, data flows, and integrations;
  • Act as a trusted advisor by proactively managing the client journey and ensuring long-term success;
  • Manage a portfolio of accounts, focusing on retention and identifying growth opportunities;
  • Collaborate with product and engineering teams to resolve complex technical challenges;
  • Build strong, long-lasting relationships with customers through clear and proactive communication.
  • 1–2+ years of experience in Technical Support, Customer Success, Implementation, or Account Management;
  • Hands-on experience with complex B2B systems (ERP/CRM/SaaS like Odoo, SAP, Microsoft Dynamics, or similar);
  • Strong technical mindset with the ability to understand systems, APIs, and data flows;
  • Experience working with APIs, JSON, HTTP requests, or debugging tools is a strong advantage;
  • Excellent communication and presentation skills;
  • Customer-oriented, responsible, and solution-driven attitude;
  • Fluent English (both written and spoken).
  • Become a product expert and deeply understand our technology;
  • Diagnose and resolve technical issues efficiently;
  • Support and guide customers with best practices and clear documentation;
  • Collaborate cross-functionally to improve product and customer experience;
  • Identify recurring issues and contribute to continuous improvement;
  • Build trust-based, long-term customer relationships.
Required Qualifications:
  • Tech-savvy & analytical — you enjoy solving technical challenges and understanding how systems work;
  • API & data enthusiast — familiarity with APIs, JSON, HTTP, and debugging is a plusCustomer-first mindset — you can clearly explain technical concepts to non-technical users;
  • Strong communicator — confident, clear, and empathetic in interactions;
  • Self-driven & adaptable — proactive, flexible, and comfortable in a fast-changing environment;
  • Availability to work Monday–Friday with flexibility to support customer business hours when needed.
  • Experience with Python, Postman, or SQL;
  • Experience with tools like Zendesk, Monday, HubSpot;
  • Background in SaaS, cybersecurity, or data-driven products;
  • Previous experience in technical support or customer-facing roles.
  • Fixed schedule: Monday–Friday, 10:00–18:00 (GMT+3);
  • Fully remote work opportunity;
  • Inclusive and international environment;
  • Compensation in USD;
  • Supportive management focused on your growth and long-term collaboration.
Note:

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