Overview

We’re looking for a Manager of HR Operations to lead HR Ops on the ground in our Armenia office. This is a hands-on role for someone who’s passionate about automation and optimization, understands the local landscape, and works to make everyday HR Ops work simpler, easier, and faster.

Responsibilities:
  • Play a central role in the ARMSoft implementation and broader automation work in Armenia, supporting our digital platform, identifying what should be automated and what requires human judgment, ensuring the logic behind both is documented, governed, and continuously improved, and finding ways to make everyday People Ops work simpler, easier, and faster
  • Extend your impact beyond Armenia, contributing best practices, processes, and tools that help HR Ops work at scale across the broader People Operations function
  • Own and improve the employee experience across key People Ops touchpoints, onboarding, offboarding, life events, job changes, and day to day inquiries, so Titans can navigate the system on autopilot rather than searching for answers
  • Lead and develop the Armenia HR Ops team, setting clear goals and priorities and creating a culture of ownership and accuracy
  • Serve as the senior operational point of contact for employees in the Armenia office, as well as People Business Partners (PBPs) and Centers of Excellence
  • Hold the operational foundation together: compliance, data integrity, SLAs, and the knowledge management infrastructure other People Ops teams rely on
  • Track operational metrics (volume, cycle time, error rates, SLA attainment) to show impact and decide where to improve next
  • Oversee employee documentation, annexes, orders, new hire paperwork, ensuring it's complete, accurate, and handed off on time to our external compliance partner
  • Keep operations compliant with the Armenian Labor Code and local requirements, and run regular audits to identify areas to improve
  • Partner with Centers of Excellence on program rollouts and process changes, and lead communication, training, and adoption in the Armenia office
  • Partner with Legal and Compliance on local employment matters, policy changes, and risk, making sure our practices stay compliant with the Armenian Labor Code and local requirements
Required Qualifications:
  • A genuine passion for automation, energized by replacing manual, repetitive work with well designed, governed automation
  • An optimization mindset focused on making things simple and easy, and the follow-through to act on it
  • A go-getter who takes ownership and challenges the status quo, always asking whether there's a better, simpler, or faster way
  • A product mindset for operations: breaking a process into steps, deciding what good looks like, and improving it over time
  • A high level of care for the employee/user experience and the ability to understand what people need
  • Experience procuring, enhancing, optimizing, or integrating HR systems (Workday HCM ideal)
  • People-management experience, with a track record of building and developing strong teams
  • Curiosity about the Armenia landscape paired with a global mindset, comfortable operating locally and contributing across the organization
  • Strong analytical and data skills; excellent attention to detail and the ability to prioritize
  • Working knowledge of the Armenian Labor Code and local compliance, and comfort partnering with Legal on day to day matters
  • Strong interpersonal and communication skills, and the ability to lead a team through shifting priorities in a fast-paced environment
  • Experience driving process improvement or automation in an operational environment
  • Bachelor's degree, or equivalent experience
Benefits:
  • Flextime, recognition, and support for autonomous work
  • Flexible time off with ample learning and development opportunities
  • Comprehensive onboarding program
  • Leadership training for Titans at all levels
  • Great work is rewarded through Bonusly, peer-nominated awards, and more
  • Company-paid medical, dental, and vision (available to employees and their dependents day 1)
  • Parent and siblings’ insurance
  • Wellness benefit
  • Office massage
  • Parental leave and support
  • Financial planning tools
  • Employee Assistance Program services
Nice To Have:
  • Familiarity with ARMSoft or local Armenian HR/payroll systems
  • Automation
  • Optimization
  • Analytical and data skills
  • Interpersonal and communication skills
  • Process improvement
  • People-management
Technologies:
  • ARMSoft
  • Workday HCM
Note:

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