Overview

We are looking for an Office Manager to own the systems, processes, data, and vendor infrastructure that keep the Yerevan office running. This is a pure operations role — you will work closely with the Head of HR (who owns the people side: contracts, onboarding experience, compliance, and employee relations) and with account managers, finance, and the CEO on everything operational.

Responsibilities:
  • Operational process design & SOPs
  • Internal systems (Notion, COMS, n8n, GWorkspace)
  • Data integrity across all ops tools
  • Workflow automations & recurring alerts
  • Purchases
  • Operational budget tracking & cost control
  • Client operational reporting & delivery comms
  • IT access provisioning & revocation tracking
  • Office administration & local service providers
  • Ops KPI dashboards for CEO
  • Cross-team coordination on system changes
  • Track operational budgets; surface overruns proactively, not after month close.
  • Identify and eliminate zombie spend — subscriptions, services, or contracts with no active usage.
  • Serve as the operational point of contact for service delivery matters on client accounts.
  • Coordinate IT access provisioning and revocation for contractors — own the audit trail.
  • Respond to client operational queries within the same business day.
  • Maintain a live ops KPI dashboard for the CEO: headcount, active contracts, expiring contracts, budget vs. actuals.
  • Flag risks early — the CEO should never hear about a problem from a client that you already knew about.
  • Run the quarterly ops review: prepare the data, present the findings, own the action items.
Required Qualifications:
  • 3–4+ years of hands-on operations experience at a hi-tech, IT services, staffing, or SaaS company.
  • Demonstrable ownership of systems and processes — not just task execution inside someone else's framework.
  • Strong English: written and verbal, for daily communication with Israeli and international stakeholders.
  • Financial literacy: payroll inputs, budget tracking, vendor invoice management.
  • Analytical — can spot a data anomaly and trace it to its source.
Benefits:
  • Direct line to the CEO — real visibility and real decisions, not a support role.
  • Clear ownership: systems, data, vendors, and client ops are yours to build and run.
  • Growth path: Senior Operations Lead → Head of Operations
  • Collaborative team — you work alongside an experienced HR lead (not under them).
  • Flexible hybrid arrangement.
Nice To Have:
  • Background in IT staffing, EOR, or workforce management environments.
  • Financial literacy
  • Analytical
  • Data integrity
  • Process design
  • Communication
Technologies:
  • Notion
  • COMS
  • n8n
  • GWorkspace
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