Job Description

Ready to be a Titan? You will become an important member of the Pro Product Excellence team, influencing the company’s continued success, and helping shape the future of the service industry.

Responsibilities:
  • Manage a book of business in partnership with core ServiceTitan Customer Success Managers, focused on driving Pro Product success, retention, and return on investment
  • Analyze product adoption data and account trends related to Pro Products to identify actionable insights, customized solutions, and potential risks
  • Evolve and diversify your Pro Product knowledge enabling your ability to handle a variety of customer questions and assess product fit
  • Cultivate a strong partnership with the Pro Implementation and Pro Account Management team, providing feedback on onboarding, product utilization, and opportunities across tenants
  • Drive an amazing ongoing customer experience through optimization discussions, specialized support, and demonstrating extreme ownership over customer outcomes
  • Create a high-trust environment that fosters positive customer sentiment for referrals, social connection, and future adoption
  • Participate and engage in an active feedback loop with Product, ensuring customer experience and quality of life needs are translated effectively
Required Qualifications:
  • 2+ years of relevant experience managing multiple accounts with a proven track record of success
  • Self-starter who thrives in a fast-paced environment with the demonstrated capacity to lead, motivate, and maintain high attention to detail
  • Proven ability to multi-task and manage multiple projects at a time using data-driven decision-making to identify level of priority
  • Team player with strong communication and organizational skills, and an ability to work through temporary ambiguity with a positive attitude
  • Intermediate level understanding of value drivers in recurring revenue business models
Benefits:
  • Flextime, recognition, and support for autonomous work
  • Holistic health and wellness benefits
  • Support for Titans at all stages of life
Nice To Have:
  • BA/BS degree preferred
  • Sales experience is a plus
Note:

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