Overview

We are looking for a Senior Business Analyst who will support discovery and elaboration activities for a large scale travel platform integration program. You will work across business and technical areas to shape end to end processes and translate complex business needs into structured delivery artefacts. Project Overview: The project focuses on building a modern corporate travel operating model that connects booking platforms, fulfilment services, payment systems, and finance operations into a unified flow. It aims to enable scalable and efficient travel processes across enterprise customers.

Responsibilities:
  • Define current and future workflows across booking, fulfilment, servicing, payments, finance operations, and back office processes
  • Facilitate workshops with stakeholders from business, product, operations, finance, and engineering
  • Break down high level capabilities into epics, features, work packages, user stories, and acceptance criteria
  • Document business rules, exception scenarios, operational handoffs, and system interactions
  • Support gap analysis between legacy processes and the target operating model
  • Collaborate with architects and consultants to align business requirements with solution design
  • Identify dependencies, assumptions, risks, and open questions to support delivery planning
  • Contribute to building a cohesive end to end operating model that connects all platform components
Required Qualifications:
  • The candidate brings 5+ years of experience as a Business Analyst, Product Business Analyst, or Functional Analyst
  • Experience with process mapping techniques and tools
  • Ability to create epics, user stories, and clear acceptance criteria
  • Experience translating ambiguous business needs into structured requirements
  • Strong communication skills with the ability to work across business and technical teams
  • Experience working in integration heavy environments
Nice To Have:
  • Experience in travel, TMC, airline, booking, fulfilment, payments, or finance operations domains
  • Understanding of corporate travel booking flows including air, hotel, and car reservations
  • Familiarity with GDS, online booking tools, or travel APIs
  • Knowledge of PNR lifecycle, ticketing flows, queues, and booking synchronization
  • Understanding of NDC and direct connect content models
  • Experience with invoicing, reconciliation, expense automation, or reporting processes
  • Background in defining operating models for new products or enterprise onboarding initiatives
Note:

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