Overview

We accompany our customers every step of the way, from the moment they partner with us, to the end of their journey. We work hard and like to have fun along the way. If you’re excited about helping small business owners in the trades, love technology, and aren’t afraid of a challenge or two, our customer support team is where you belong. As a Customer Support Advocate (CSA), you’ll have the opportunity to become a ServiceTitan subject matter expert and quickly grow your career in meaningful ways. Our CSAs have the highest rate of internal transfers across the organization. The opportunities to build an exceptional customer experience and make an impact are endless.

Responsibilities:
  • Utilize support tools to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.
  • Become a product expert and develop creative solutions and workflows that best meet customer needs.
  • Influence product changes by submitting bugs to our developers and ensuring resolution of bug fixes.
  • Champion customer needs by sharing feedback and concerns with internal stakeholders.
Required Qualifications:
  • Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types.
  • Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment.
  • Self-motivated and able to master complex software.
  • An efficient, effective, and resourceful problem-solver with strong critical thinking skills and troubleshooting abilities.
Benefits:
  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
  • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
  • Great work is rewarded through Bonusly, peer-nominated awards, and more.
  • Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, wellness benefit, office massage, etc.
  • Support for Titans at all stages of life: Parental leave and support, financial planning tools, Employee Assistance Program services, and more.
Nice To Have:
  • Quickbooks/accounting knowledge a plus.
Note:

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