Overview

The Armenian office of HOSTKEY, an international hosting company, is looking for an Account Manager. The main workload involves managing legal-entity clients and related documentation — you’ll be handed a substantial volume of work right away.

Responsibilities:
  • Onboarding new clients across all services: working with leads, preparing commercial proposals (together with engineers), closing sales, and handling documentation (contracts, addenda, equipment handover acts)
  • Managing existing clients: activating new services, tracking costs, advising on upgrades/downgrades/add-ons, issuing invoices, and regularly monitoring accounts receivable
  • Registering, tracking, and managing clients within the billing system
  • Receiving, processing, and monitoring client requests through the ticketing system
  • Handling incoming requests by phone and via the company website chat
Required Qualifications:
  • 1+ years of experience in a similar role at an IT company; experience with corporate clients is a plus
  • Fluent Russian language skills
  • Negotiation experience, and experience preparing documents/proposals through to deal closure
  • Punctuality, attention to detail, and a meticulous approach to documentation and billing
  • Comfort with structured work and completing recurring tasks within fixed deadlines
  • Creative problem-solving for non-standard situations is a plus
Nice To Have:
  • Mid level
Skills:
  • Professional Skills
  • JIRA
  • Personal skills
  • Negotiation skills
  • Time management
Additional Information:
What We Offer
  • Not a field/travel role — first three months on-site, with a hybrid schedule (remote a few days a week) possible afterward by agreement
  • Full-day schedule, 10:00–19:00, 5/2 (flexible start time)
  • Official employment, paid leave, and sick leave
  • Accredited IT company status
  • Health insurance
  • Interesting work and a friendly, professional team

Please clearly mention that you have heard of this job opportunity on https://ijob.am.